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Intern - Financial Applications Support Analyst

Job ID: 1278224000
Location:
Bethpage, NY 11714

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath’s continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.

Job Summary

Lightpath is seeking a motivated and detail-oriented Intern to join our team supporting and maintaining our critical telecom financial applications. This role provides a unique opportunity to develop hands-on experience with essential systems, including billing platforms, taxation software, and ERP financial management tools. The ideal candidate will demonstrate a strong technical foundation, a willingness to learn, the ability to thrive in a fast-paced environment and an interest in finance.

Responsibilities

  • Configure, maintain, and support telecom financial applications, including billing platforms, taxation software, and ERP systems.
  • Manage and update product catalogs within the billing platform.
  • Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.
  • Monitor and process monthly billing cycles, addressing any issues promptly to ensure successful bill runs.
  • Execute and monitor backend jobs and processes to maintain system performance and reliability.
  • Manage user access to applications, maintaining secure and appropriate permissions.
  • Collaborate with cross-functional teams to gather requirements, assess impacts, and implement changes to billing systems including new products and other configurations.
  • Monitor system performance and proactively identify potential problems to minimize downtime and ensure system stability.
  • Develop and maintain documentation, including user guides, training materials, and standard operating procedures.
  • Conduct quarterly SOX audits to ensure compliance
  • Provide out-of-hours support during critical billing cycles.

Qualifications

  • Currently enrolled in a Bachelor's or Master's degree program related to the role, entering their senior year, or recent graduates (undergraduate or master’s level).
  • Experience or knowledge of SQL queries for data manipulation and troubleshooting.
  • Familiarity with Linux environments and backend server management.
  • Knowledge of one or more scripting languages (i.e. Python, Javascript, Shell Scripting) a plus.
  • Strong problem-solving skills and attention to detail.
  • Ability to work effectively under pressure, particularly during monthly billing cycles.
  • Excellent communication and collaboration skills.
  • Ability to prioritize tasks and manage multiple projects simultaneously in a deadline-driven environment.
  • Bachelor’s degree in computer science, Information Technology, or related field preferred.

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. 

Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law.  This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

This position is identified as being performed in/or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $18.00- $20.00/hour. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience.

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